Terms & Conditions

Terms & Conditions for Utterly Purfect Cat Care https://utterlypurfectcatcare.co.uk

General

1.1 Bookings are subject to these Terms and Conditions. Variation to the Terms and Conditions may be made from time to time and will be posted on our website.

1.2 We will treat your personal information confidentially and will not pass on your details to any third parties other than the Pet Sitters.

1.3 Information given in the initial registration form will be used for all subsequent bookings unless we are notified that there has been a change in your contact details/address/Pet’s condition or requirements.

1.4 Where possible, we try and assign the same sitter to each booking. In cases where we aren’t able to do this, your visits will be carried out by a different member of the team. By signing up to use our services, you agree to this possibility.

Charges

2.1 Our charges are set out on our website and will be available to view on your invoice anytime in the Time To Pet portal. You will be deemed to have accepted our charges upon confirmation of your booking.

2.2 Any more than 2 cats per household will be charged at a surplus of £5. Any more than 2 pets of multiple species per household will be charged at a surplus of £5.

2.3 Bank holidays are charged at £20 per single visit, £37 for double visit: Bank Holidays, Christmas Eve, Boxing Day, New Year’s Eve, New Year’s Day, Good Friday, Easter Sunday, and Easter Monday.

Christmas day, single visit ONLY: £35

2.4 During our Meet & Greet, we will need to gather an extra set of your house keys that have been previously tested. It is of utmost importance that these keys function properly, as hiring a locksmith can be costly and time-consuming. 

​

We are pleased to act as key holders for you, ensuring that all keys are securely stored without any identifying labels. If you wish to have your keys returned, please be aware that we do not leave keys in your home during our final visit. This precaution is taken to avoid any potential security risks and to ensure that we can assist you promptly in case of any delays when you return home.

​

Once you are back at your residence, we would gladly deliver your keys as we make our rounds. However, if an appointment needs to be scheduled for key delivery, there will be a charge involved. 

*Subsequent key drop off/pickup charged as a visit to your home - £15

3.1 Payment & Cancellation Terms

• A 50% deposit secures your booking - After your booking is confirmed, payment can be made by bank transfer. Deposits are non-refundable.

• Full payment is required by the booking start date - If payment has not been made, we reserve the right to cancel the booking request.

• If you cancel your booking within 7 days or less from the booking start date, the deposit is non-refundable

• Refunds are not available for returns before the end of the booking period, the agreed-upon duration is considered a binding commitment, ensuring fair compensation for the full duration, and preventing disruptions in the scheduling and availability of the service or resource.

Your Pet

4.1 It is of the upmost importance that you give full information to us in relation to the needs and requirements of your Pet, either within Time To Pet, on the Pet Care Instruction form, or in writing. We will rely upon the information that you give at your initial booking in connection with subsequent bookings unless you advise Utterly Purfect Cat Care that your Pet’s condition or requirements have changed.

4.2 We cannot accept bookings for badly behaved or aggressive animals. Either we or a Pet Sitter may terminate an engagement immediately if it is reasonably thought that a Pet is badly behaved or aggressive either towards humans, animals or property. You will be liable if your Pet injures a third party or the Pet Sitter.

4.3 You must ensure that your Pet is in good health and free from fleas and is adequately wormed. If your Pet Sitter believes your Pet is not in good health we reserve the right to seek veterinary advice on your behalf and you will be liable for the veterinary fees.

4.4 Should your pet need medical care, in the first instance we will use all contact methods to get in touch to discuss your requirements. The Pet Sitter is authorised to transport the registered pet(s) to and from the veterinary clinic for treatment or to request “on-site” treatment if deemed necessary. If client cannot be reached in case of an emergency, the sitter shall act on the clients behalf to authorise any treatment excluding euthanasia. Client will assume full responsibility upon return for payment and/or reimbursement for veterinary services rendered.

Your Property

5.1 We will endeavour to leave your property as we found it. You are respectfully asked to note that we will not undertake any additional cleaning duties.

5.2 If the Pet Sitter does not consider that your property is of a reasonable standard of cleanliness or that the facilities available to them are inadequate, he or she may decline the booking.

5.3 In the event of a problem or emergency arising the Pet Sitter will contact you immediately or your emergency contact given at registration.

Insurance and Liability

6.1 It is your responsibility to insure your property and your Pet. We accept no liability for damage caused by your Pet or a Pet Sitter during an assignment. You will be liable in the event that the Pet Sitter or a third party is injured by your Pet.

6.2 All Pet Sitters have suitable insurance in place in relation to bookings made through us but it is not a substitute for your own insurance cover.

6.3 Pet Sitters insurance only operates when a Pet Sitter is working on an assignment booked through us for the duration of that booking.

6.4 In the event that due to conditions beyond their control a Pet Sitter is unavailable and our charges have been refunded to you, we accept no liability for any losses that may occur.

6.5 It is recommended that you take out holiday cancellation insurance as we may not be able to accommodate pets who become ill or are injured after the booking is confirmed.

6.6 You will indemnify us against any claims for loss or injury caused to either a Pet Sitter, their property or the Pet Sitter’s pets which are caused by your Pet or as a result of breach of these terms and conditions, negligence or otherwise.

Media

7.1 You give permission for photographs and videos of your pet(s) to be used on our social media pages and website unless you specified by you. We endeavour not to include any identifiable or personal articles within this media.

Home Surveillance

8. Utterly Purfect Cat Care believe every Client has the right to have security cameras to monitor both home and pet activity and encourages the use of to better protect what is precious to the Client. We do require however that any electronic surveillance cameras inside and outside the Client's property should be brought to our attention, either at the Meet & Greet or via the information you can supply on the portal.