Privacy Policy Statement
Privacy Policy for Utterly Purfect Cat Care https://utterlypurfectcatcare.co.uk
At UPCC we are committed to safeguarding and preserving the privacy of our visitors.
This Privacy Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site. By using our website, you’re agreeing to be bound by this Policy.
We update this Policy from time to time so please review this Policy regularly.
Personal Information We Collect:
“Personal Information” is information that identifies you as an individual to us or relates to an identifiable individual, including:
1. Name
2. Postal Address
3. Email Address
4. Telephone Number
5. Pet information
6. Emergency Contact names & numbers
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We need to collect and process these types of Personal Information in order to provide you with the services we offer. Failure to provide adequate information may result in UPCC being unable to provide service.
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Disclosing Your Information:
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:
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1. Where we are legally required by law to disclose your personal information.
2. To further fraud protection and reduce the risk of fraud.
3. Should your pet require medical attention by a vet and only information relevant to that situation will be shared.
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How we may use your information:
We only use your information for the purposes of running the service.
We do not use your information for other 3rd party marketing in any way.
We may use your information for a number of purposes including the following:
1. Compliance with legal, regulatory and corporate governance obligations and good practice
2. To provide you with information about our business, your treatment, your appointments, etc.
We will use the information you give us to:
1. Perform services you have requested or providing you with information you have asked for;
2. Administer any treatments that may be suggested and approved by yourself;
3. Any other reasonable purposes of UPCC, acting always in accordance with the data protection law (as amended from time to time).
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Marketing:
We do not use your information for marketing purposes.
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Keeping your records:
We keep records only for as long as required to operate the business in accordance with legal requirements.
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Where we may store your information:
We may keep your personal data in digital format, in a database, on personal computers, laptops, tablets or similar.
The UPCC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice.
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Information from Website Use:
This privacy policy forms part of the (terms of use) that govern your use of the UPCC website.
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Use of Cookies:
We do not gather or collect any information about you when you browse our website but our website uses Cookies (small files that a site or service provider transfers to your computer’s hard drive through your web browser). Such information collected will only be used for analytical purposes, in order for us to improve our website and services or to improve your browsing experience whilst on our website and will not be used by us to personally identify an individual. If you prefer to block these cookies you can do so through your own browser settings; some functions of the website may however cease to operate properly if you do so.
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Your Rights:
You have the right to:
1. Request a copy of the personal information we hold about yourself. This request has a charge of £10 to cover postage etc.
2. Have any inaccuracies in your data corrected. If you would like to update the details we hold about you please contact us via telephone or by letter.
Enquires and Complaints:
Joanne Connolly is the first point of contact regarding any enquires arising from this Privacy Notice. Where possible, please raise all enquires in writing.
If you are unhappy with our work or something that we have done or failed to do in regard of protecting your personal data, please inform us in writing. UPCC will acknowledge receipt of all complaints and will endeavour to investigate the complaint within 15 working days.
All information enquires or complaints should be sent in writing to:
Joanne Connolly