Question 1

- Do I need to register?

Accepted Answer

Yes, once we have completed the Meet and Greet you need to register with us before booking for security,  and other important matters relating to the care of your pet. You will only need to do this once as we will keep your details securely unless you say otherwise.

Question 2

- What are your Payment & Cancellation Terms?

Accepted Answer

A 50% deposit secures your booking - After your booking is confirmed, payment can be made by bank transfer.

Full payment is required by the booking start date - If payment has not been made we reserve the right to cancel the booking request.

If you cancel your booking within 7 days or less from the booking start date, the deposit is non-refundable

Refunds are not available for returns before the end of the booking period, the agreed-upon duration is considered a binding commitment, ensuring fair compensation for the full duration and preventing disruptions in the scheduling and availability of the service or resource

Question 3

- How much does it cost?

Accepted Answer

Single Visit

1 cat: £13
2 cats £15
Any additional animals will be charges at £5 per animal
Single Christmas visit £30 *Only one AM visit on Christmas Day.
If your Pet needs fed twice daily I can provide timed feeders which will accommodate this.

Double visit £20

Christmas Day £30
*Single AM visit only

Please be advised, we can only guarantee and AM/PM visits for double bookings. Single visits will be late morning/early afternoon.

Question 4

- What security precautions do you take while I'm away?

Accepted Answer

To ensure utmost security and discretion, we refrain from utilising conspicuously labeled vehicles that may indicate your absence from home. Additionally, we reserve the right to vary the timing of our visits throughout the scheduled period. As part of our commitment to maintaining the appearance of an occupied property, we diligently collect any mail or items left at the doorstep or in the letterbox on a daily basis. At your request, we can alternate the lighting in different rooms. Furthermore, we gladly assist in relocating any refuse bins left on the pathway due to refuse collection.

Question 5

- What time do you visit?

Accepted Answer

Our visits are  organised by location, as you can imagine many clients would like their pets fed at a similar time, so it is difficult to commit to set times. We usually plan our visits between 8am and 6pm.

Specific AM & PM visits are reserved for pets on medication only or pets with a double visit. Single visits will be carried out late morning/early afternoon

Question 6

- How many hours a day do you spend with my pet?

Accepted Answer

We offer the flexibility of either once or twice daily visits for your pet. For a single visit, a minimum of 20 - 30 minutes of comprehensive care is ensured, while for twice-daily visits, each session lasts for a approx. 15 minutes. Should the care on any given day necessitate additional time beyond the aforementioned durations, we will remain until we are entirely confident that your cherished companion is content and joyful.

Question 7

- What happens if my pet is unwell?

Accepted Answer

During our initial consultation, we will engage in a comprehensive discussion about your home and pet preferences. In the event of a pet emergency, we kindly request your guidance on how to handle the situation prior to seeking veterinary assistance. Full terms can be viewed in our T&Cs.

Question 8

- What happens if there are problems with the keys, locks or alarms?

Accepted Answer

In cases involving lock and key issues, our primary approach is to make initial contact with a designated keyholder, prioritizing the well-being of the pet. However, should no alternative be available, we will arrange for a locksmith to be called upon. When confronted with alarm-related problems, if necessary, we will promptly summon an alarm engineer and patiently await their arrival. Our aim is to avoid leaving properties with active alarms unset. To ensure seamless operation, it is crucial that any modifications to alarm code words are communicated to us for each booking, anticipating potential issues. Please note that any charges incurred from third-party services required to resolve such problems are the responsibility of the client.

Question 9

- Can you visit every other day while I am away?

Accepted Answer

Regrettably, our insurance does not provide coverage for such situations. Ensuring the welfare of your pet is our utmost concern, and it is essential to avoid extended gaps of over 24 hours between visits, as it may pose a risk if your cat falls ill or encounters any other issues. To provide both you and us with peace of mind, we diligently conduct daily visits throughout the duration of your booking.

Question 10

- What areas do you cover?

Accepted Answer

Currently we cover North East Fife and Tayside. If you are outwith these areas then please do not hesitate to get in touch and we will try accommodate you.

Question 11

Q: What types of pets does Utterly Purfect provide sitting services for, and are there any exceptions?

Accepted Answer

A: Utterly Purfect offers compassionate and professional pet sitting services for nearly all types of animals within the comfort of your home. Our care extends to a wide variety of pets to ensure they feel safe and loved in their familiar environment. However, for the safety and well-being of both our clients and pet sitters, we do not accept animals that may pose a potential risk or danger to our staff. If you have specific questions about a particular pet, we encourage you to contact us directly for clarification.

Question 12

- May we contact you while we are away?

Accepted Answer

Yes, once you are registered via the pet sitting app we can keep in touch using the handy features within the pet sitting portal.

Question 13

- What cover do you have?

Accepted Answer

All sitters have Disclosure checks and are covered by our Petplan Sanctuary insurance. If you would like to view any of our Disclosure or insurance certificates, please request this at the initial registration.

Question 14

Q: What pet sitting services does Utterly Purfect offer, and how are overnight stays handled?

Accepted Answer

A: Utterly Purfect provides exceptional pet sitting services within the familiar surroundings of your home, ensuring your pet’s comfort and well-being. Generally, we offer once or twice daily visits to fully care for your pet, including feeding, exercise, and companionship. If you require an overnight stay, we are happy to discuss this option to provide continuous care and peace of mind. The cost for an overnight visit is £45. This flexible approach allows us to tailor services to meet your pet’s specific needs while maintaining a professional and trustworthy environment.

Question 15

- Can you water my plants?

Accepted Answer

We are happy to help with a little plant watering while you're away, but please note that the care of your pets will be our main priority at all times.

Question 16

- Should I leave my cat flap open?

Accepted Answer

The outcome is contingent upon both your cat's behavior and your personal inclination. Cats exhibit diverse responses in the absence of their owners, and it is possible that some may not be present during our visits. While we make every effort to ensure a sighting of your cat during each visit, we cannot assume responsibility if cats do not respond to our calls. Nevertheless, it is worth noting that certain cats may experience heightened stress and anxiety if the catflap is locked. Ultimately, the decision rests in your hands.

FAQ’s at Utterly Purfect Cat Care